Customer Service and Phone Order 0459 736 853 - We ship worldwide

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FAQs

Are your items authentic?

Yes! All our products are authentic and are purchased directly from the wholesaler.

Are your items seconds?

No. All our items are brand new with tags attached.

Do you have a warehouse that we can visit to make purchases?

Unfortunately not. Our warehouse is based in Melbourne and is not open to the general public. All purchases need to be placed via our website.

How much is postage in Australia?

Postage is a flat rate of $7 for orders in Australia and free for orders over $150. If you require your order urgently, we charge $13 for express post which means we will despatch your order within 1 business day and it will reach you within 1-2 business days.

Do you post overseas?

Yes we post worldwide. Shipping costs will depend on the weight of your order and will be calculated during checkout.

We offer an amazing postage rate to New Zealand, a flat rate of $15 and orders are express posted so they arrive within a few days.

Do you offer refunds or exchanges for purchases?

Yes we do. We have a no fuss return policy where items can be returned within 30 days, with no questions asked for a full refund or exchange.

Do you have Afterpay.

Yes we offer Afterpay as a payment option during checkout. 

Can I make change to an order which I just placed?

We will do our best to make changes to an order you have placed if it has not been packed or despatched. Please email us at sales@outletshopforkids.com.au with your request and make sure you include your order number in the email.

How long will it take to receive my order?

It depends on how busy our warehouse is. Generally orders are despatched within 1 day. However if we are in the middle of a large sale, orders can take up to 7 business days to be despatched.

Orders are despatched from our Melbourne warehouse and transit time depends on the delivery address. Please refer below to an estimate of parcel transit times -

  • Sydney:  4 business days
  • Brisbane:  4 business days
  • Darwin:  5-6 business days
  • Hobart:  3-4 business days
  • Canberra:  4 business days
  • Adelaide:  2-3 business days
  • Perth:  5-6 business days

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